At Lavexxa, we make sure every outfit—whether it’s a kurti, co-ord set, sharara, or any of our premium styles—goes through strict quality checks before it is shipped. Since all our products fall under fashion, fit, and hygiene-sensitive categories, we do not offer returns or exchanges after an order has been delivered. This includes returns for reasons such as dislike of the product, wrong size selection, or change of mind. We strongly recommend reviewing product details and size charts carefully before placing your order.
However, your satisfaction is extremely important to us. If you receive an item that is damaged, defective, or incorrect, please reach out to our support team within 24 hours of delivery. Make sure to share clear photos or videos of the issue so we can verify the concern quickly. Once our team reviews and confirms the problem, we will offer the best possible resolution—such as a replacement or store credit—depending on product availability and the nature of the issue.
Please note that items damaged due to improper handling after delivery, incorrect washing, or wear and tear will not be eligible for replacement. Our team is always here to help, but claims raised after the 24-hour window cannot be processed.
At Lavexxa, we are committed to providing a smooth and trustworthy shopping experience, ensuring that every customer receives products they can feel confident and beautiful in.